Privacy Policy
Effective Date: 12 February 2025 | Last Updated: 12 February 2025
mexarovien operates with transparency and accountability when handling information. This policy describes how we collect, use, protect, and manage data related to our venture building services in Australia. We've structured this document to address specific practices and your rights under Australian Privacy Principles and relevant data protection regulations.
Information We Collect
Direct Information You Provide
When you interact with our services, we collect information you share directly. This happens through various touchpoints across our operations.
- Contact details including name, email address, phone number, and business address when you reach out through our contact forms or inquiry channels
- Business information such as company name, industry sector, current challenges, and project scope during initial consultations
- Professional background and experience when you apply for our learning programs or venture opportunities
- Communication records from emails, calls, meetings, and other correspondence we maintain with you
- Payment and billing information processed through secure third-party providers when you engage our services
- Feedback and survey responses you choose to share about your experience with our programs
Automatic Collection Through Technology
Our digital platforms collect certain data automatically to improve functionality and user experience. This collection serves operational purposes and helps us understand how people interact with our services.
- Device information including IP address, browser type, operating system, and device identifiers
- Usage patterns such as pages visited, time spent on different sections, and navigation paths through our website
- Location data derived from IP addresses to understand general geographic distribution of visitors
- Technical performance metrics that help us identify and resolve system issues
How We Use Your Information
We process information with specific purposes tied to our venture building operations. Each use serves legitimate business interests while respecting your privacy expectations.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact details, business information, project specifications | Contract performance and legitimate business interest |
| Program Administration | Professional background, communication records, progress tracking | Contract performance and legitimate business interest |
| Communication | Email, phone number, communication preferences | Consent and legitimate business interest |
| Platform Improvement | Usage patterns, technical performance data, feedback | Legitimate business interest |
| Legal Compliance | All relevant information as required by law | Legal obligation |
We don't sell your personal information to third parties. We don't use your data for purposes unrelated to our venture building services without obtaining clear consent first.
Data Sharing and Third-Party Relationships
Our operations sometimes require sharing information with carefully selected partners and service providers. We maintain contractual safeguards with these parties to protect your data.
Service Provider Categories
- Cloud hosting providers who maintain our digital infrastructure and store data securely within Australian data centres
- Payment processors who handle financial transactions through encrypted, compliant systems
- Communication platforms that facilitate our email services and messaging systems
- Analytics tools that help us understand website performance and user behaviour patterns
- Professional advisors including lawyers and accountants bound by confidentiality obligations
Circumstances for Disclosure
Beyond routine service provider relationships, we may disclose information in specific situations:
- When required by Australian law, court orders, or regulatory authorities
- To protect rights, property, or safety of mexarovien, our clients, or others
- During business transitions such as mergers or acquisitions, with prior notification
- With your explicit consent for purposes you've specifically approved
Data Storage and Security
We implement multiple layers of protection to safeguard information from unauthorized access, alteration, or destruction. Our approach combines technical measures with organizational policies.
Technical Safeguards
- Encryption for data transmission using industry-standard TLS protocols
- Secure servers hosted in Australian facilities with physical and digital access controls
- Regular security assessments and vulnerability testing
- Backup systems that maintain data integrity while preserving security standards
- Access restrictions ensuring only authorized personnel can view sensitive information
Retention Periods
We keep different types of information for varying durations based on business needs and legal requirements:
- Active client records maintained throughout our business relationship and for seven years afterward per Australian tax and business record requirements
- Inquiry and correspondence records kept for three years to maintain continuity in potential future engagements
- Marketing consent records retained until you withdraw consent, plus six months for processing
- Technical logs and analytics data stored for 18 months then automatically purged
When retention periods expire, we securely delete or anonymize data so it can't be associated with you personally.
Your Rights Under Australian Privacy Law
Australian Privacy Principles grant you specific rights regarding your personal information. We've designed straightforward processes for exercising these rights.
Access and Correction
You can request a copy of the personal information we hold about you. We'll provide this within 30 days in a commonly used format. If you identify inaccuracies, we'll correct them promptly after verification.
Deletion Requests
You may request deletion of your information when it's no longer necessary for the purposes it was collected, or when you withdraw consent where that was the basis for processing. Some information may need to be retained for legal compliance even after a deletion request.
Processing Restrictions
You can ask us to limit how we use your information in certain circumstances, such as while we verify accuracy of disputed data or assess whether we have legitimate grounds to process it.
Objection Rights
When we process information based on legitimate interests, you have the right to object. We'll stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
Marketing Preferences
You control whether you receive promotional communications from us. Opt out anytime through unsubscribe links in emails or by contacting us directly. We'll process these requests within five business days.
International Data Transfers
We primarily store and process data within Australia. Some service providers may operate servers in other jurisdictions with adequate data protection standards. When we transfer data internationally, we ensure appropriate safeguards through:
- Contractual clauses that require recipients to protect data according to Australian standards
- Selection of providers in countries with recognized adequate data protection frameworks
- Additional security measures for sensitive information crossing borders
- Transparency about which services involve international transfers
Cookies and Tracking Technologies
Our website uses cookies and similar technologies for functionality and analytics. You can control cookie preferences through your browser settings, though some features may not work properly if you disable certain cookies.
Cookie Categories
- Essential cookies necessary for website operation and security features
- Functional cookies that remember your preferences and settings
- Analytics cookies helping us understand how people use our site to make improvements
We don't use cookies for targeted advertising or tracking across other websites.
Changes to This Policy
We review and update this policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through email to active clients and prominently displayed on our website for at least 30 days before taking effect.
The "Last Updated" date at the top of this document shows when we most recently revised the policy. We encourage you to review it occasionally to stay informed about how we protect your information.
Complaints and Regulatory Oversight
If you're concerned about how we've handled your personal information, contact us first using the details below. We take complaints seriously and will investigate thoroughly.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC investigates privacy complaints and can enforce compliance with Australian Privacy Principles.
Privacy Inquiries and Requests
For questions about this policy or to exercise your privacy rights, reach us through any of these channels:
Email: contact@mexarovien.com
Phone: +61 2 6936 1913
Mail: mexarovien, 1/59 Carr St, West Perth WA 6005, Australia
We respond to privacy requests within 30 days. If your request is complex or we've received multiple requests from you, we may extend this by another 30 days with explanation.